Susan Jeffers wrote these words in 1988.  I read her book in 2008.  I lived those words in 2013. Rewind to September 2012 when my inspirational and inspiring friend Tanya threw down the gauntlet after running her first Spartan race in Virginia.  She did...

I got up today knowing exactly what I was going to blog about but not having a title in mind.  This is quite typical for me and usually the title is what I write after the post is complete. Today, though, I was able to start my post with the title provided by...

This line was spoken to me by a woman standing behind me yesterday as we both witnessed another sorry example of what passes for customer service these days. I had to LOL because I have been using this wireless provider for five very painful years and have experienced...

We hear a lot these days about employee engagement.  Although it is important and good to talk about such a critically important topic, it is even more important to act on everything we are learning about what motivates people to bring the best of themselves to...

I have recently begun working with a new crop of emerging leaders on a two year leadership development program.  Emerging leaders are my favourite ‘subset’ of the management group.  After I completed the requirements for my Certified Executive Coach...

One of the best parts of Christmas for me is that after wonderful family time, there is wonderful alone time.  And the best part of alone time is reading the new books which are  invariably under the tree because my husband knows me so well!  He...